Terms and conditions

The BDF Douineau online shop is set up by the company BDF Douineau which is the operator of this site.

Any order in respect of a product contained within the website www.bdf-douineau.com requires prior consultation of the present general conditions of sale.

Any customer placing an order implies full and unconditional acceptance of these conditions of sale. As a result, the customer t is fully aware of the fact that its agreement on the content of these general conditions of sale does not require the handwritten signature of this document, to the extent that the customer wants to order online the products presented in the website www.bdf-douineau.com.

The customer has the option to save or print these terms of sale, being specified that both saving and editing of this document raise from its only responsibility.

The seller reserves the right to modify at any time these terms and conditions of sale. It is therefore to the customer to ensure, during every order, he arranges last general current and available conditions of sale permanently on the website www.bdf-douineau.com.



The BDF Douineau SAS owns entirely the site www.bdf-douineau.com. Reproduction in whole or in part, is always subject to approval by BDF Douineau. However, hypertext links to the site are permitted without specific requests.


Douineau BDF is committed to providing the utmost care to the online site www.bdf-douineau.com information about the characteristics of the products. Photographs and graphics illustrating products on the site www.bdf-douineau.com or mails sent by BDF Douineau are mainly transmitted by the manufacturers and the attempt to be as accurate as possible. A difference of perception on colors and shapes between photos and products do not engage the responsibility of BDF Douineau. Only the essential characteristics of products are listed on the site. The customer is invited to read the instruction manuals and other information attached to products or worn on its packaging (assembly instructions, terms of use, precautions job ...).


The sale prices mentioned on the site are in Euro and inclusive of all taxes but exclude delivery charges subject to a typographical error or obvious labeling information. The prices displayed on the site may be modified at any time. The price shall be that indicated on the website on the date of the registration of the order by the customer. Shipping fees are indicated to the customer at the end of the command in addition to the price of the selected products. The amount of shipping is determined by the amount of the basket.


4.1. Customer account creation

4.1.1. The transmission of an order by the Customer to BDF Douineau involves giving to BDF Douineau identification data such as names, postal and email address.

4.1.2. Creating a customer account by the Customer is optional. In the event that the Customer would create a new account, it must choose a username and a password.

4.1.3. The information provided by the Customer is essential for processing and delivery of the order, preparing invoices and warranty contracts, the absence of this information will result in the cancellation of the order passed on by the Customer to GLOBSTOR.

4.2. Methods of transmission of the Customer's order

To enable the Customer to place an order, BDF Douineau makes available the following ways: - By Internet on BDF Douineau’s website or web platforms and associated accessible 24/24 hours 7/7days - By phone (+) 33 240 036 850 The customer shall then indicate to the operator the references contained in the product data sheet, the possible options such as colors, sizes... Our customer service is open Monday to Friday from 8:30 to 12:30 am and 2:00 till 5:00 pm (CET). All the information on the possible closure (Bank holidays, Annual closure ...) of our warehouse and sales department will be mentioned on the website under News.

4.3. Confirmation of the order by GLOBSTOR

4.3.1. At any order passed by the Customer to BDF Douineau will be sent to the Customer a confirmation email to the address given by the Customer within 48 hours from the receipt of the order. The order confirmation will be considered validly made even if the email address provided by Customer is incorrect. 4.3.2. In the absence of confirmation by BDF Douineau, the Customer's order shall be deemed not received by BDF Douineau

4.3.3. Only the effective payment of the order by the Customer and the acceptance of these terms and conditions of sale will put the final validation of the order.

4.3.4. However, BDF Douineau reserves the right to refuse any order passed by a client for whom there is an order or a payment dispute to regularize the situation.


5.1. No order can be sent to BDF Douineau by Customer for a product that is not in stock at the date of confirmation of order.

5.2. If out of stock took place between the hours of the order and that of its receipt by BDF Douineau, BDF Douineau undertakes to inform the customer within 48 hours and offer him the choice: - Or the cancellation and repayment of the order - either shipping a similar product of equivalent quality and price.


6.1. BDF Douineau provides the Customer several methods of payment: Payment by credit card: BDF Douineau or through trusted third parties such as Mercanet BNP PARIBAS Secure or bank acting on its behalf and on behalf of the flow will proceed to the Customer's credit card the total price of the order (including delivery charges). In the absence of authorization from the flow of the credit card of the Customer, the Customer's order will not be accepted by BDF Douineau. Online payment by credit card is realized via the security system Mercanet BNP PARIBAS Secure which allows secure encryption of credit card details during transmission over the network, retaining no banking information of its customers. Payment by check payable to and address indicated on the website. No copy of the order will be made by BDF Douineau before receipt of the check by BDF Douineau, which can take several days.

Payment by bank transfer, our bank details entered on the site. No shipment of the order will be made by BDF Douineau before receiving a transfer to our account.

6.2. As part of the fight against payment fraud, BDF Douineau verifies the reliability of the information entered by the customer upon registration of the order. The Customer Service BDF Douineau may request additional information to the Customer (ID, proof of address) to validate the purchase and shipment of the package.


7.1. Delivery location The products ordered by Customer on the site BDF Douineau can be delivered in France including Corsica, the French overseas territories DOM TOM and other countries.

7.2. Delivery date The estimated delivery time is determined according to the following elements: - The deadlines for confirmation of the order (24 to 48 hours maximum) corresponding to the time of confirmation of payment for the order and verify any client’s personal data. - The shipment of the order (see below 7.3) - The delivery time is based on the delivery method chosen by the customer and the country in which the delivery should be performed. Delivery times are detailed on the website.

7.3. Delivery time for products in stocks

7.3.1. When the Customer's order is sent, and confirmed 12 hours before BDF Douineau - CET (Paris) time - Monday to Friday, excluding holidays and weekends, the shipment of the order will be made by BDF Douineau later than within 48 hours.

7.3.2. All orders submitted by Customer and approved by BDF Douineau after 12 am - Paris time – from Monday to Friday, except holidays and weekends will be shipped within 72 hours.

7.3.3. For orders sent to BDF Douineau on bank holidays, annual closure (information in the News section) the shipping time will not exceed 7 working days from the date of confirmation of the order.

7.3.4. In case of late delivery of more than 7 (seven) days under the deadline announced by BDF Douineau delivery, the Customer may cancel the order concerned by registered letter with acknowledgment.

7.3.5. In this case, BDF Douineau agrees to reimburse the sums paid within 30 (thirty) days from the date of payment of the order.

7.3.6. The delivery times listed above are not valid for Corsica, the French overseas territories and the other countries. The delivery deadline will be defined according to each order and final destination.


8.1. No orders will be shipped by BDF Douineau in the absence of payment of the full price except for promotional or marketing operations by providing differently.

8.2. The order will be delivered to the address specified by the customer during the validation of the order and delivery against signature.

8.3. In the absence of the Customer or the consignee of the package in case of delivery to a different address, the carrier will leave a calling card allowing the withdrawal of the package.

8.4. BDF Douineau therefore can not be held liable for any delays, defects or delivery problems that might arise from the provision of incorrect information by the Customer.

8.5. In case of non receipt of a package by the deadline, and once informed by the Client, BDF Douineau run an enquiry of his carrier.

8.6. The customer will then receive an email stating that an investigation is opened. Response times are generally final of the carrier 14 to 21 days.

8.7. If the package is found, it is then sent to the Customer. The delivery procedure described above will follow its normal course.

8.8. If the parcel is lost, BDF Douineau will notify the customer and then proceed with the formalities for exchange or refund of the command for the lost item (product and shipping).


9.1. Upon receipt of the order, the Customer must check the conformity of products delivered with the order sent to BDF Douineau and good condition of the goods delivered.

9.2. If necessary, the Client (or representative) must notify the carrier on the delivery and the form of handwritten reserves accompanied by his signature, any anomaly concerning the package or items delivered (shock, damage of the package, delivery date not in accordance with normal time of delivery service...).

9.3. In the event that such statements would not have been given on the delivery note presented to the Customer by the carrier, any claims relating to the status of the parcel would not be accepted after delivery by BDF Douineau.


10.1. Cancellation policy: Within the framework of the provisions made in Article L.121-20 of the Consumers Code of Law, you may return any item that does not conform to your expectations within a period of 7 days from the delivery date. In this case, the buyer must pay for the return shipment. The product refund will be made by cheque or bank transfer within thirty days, at the latest, following the date on which this right was exercised.

10.2. Warranty In the event of a defect preventing normal use of the product delivered by BDF Douineau, it may be returned under the terms of the contractual guarantee. In this case, the costs for returning the product ordered and delivered to the customer, as well as the possible delivery of another product shall be paid by bdf-douineau.com. Please note: Products which have been damaged during their shipment do not enter this category of returns, linked to the right of retraction or faulty products, and this damage to the package must be noted in writing on the carrier's delivery slip at the time of reception.


11.1. Procedure Before returning the article, send an email to bdf@bdf-douineau.com indicating the following: The product returned The reason for returning it The invoice number Your full name Your address Your telephone number Within 48 hours you will receive a return number for your product. The goods must be sent to us packed and insured by the carrier at the product's sale value. These precautions are necessary in the event of damage to or loss of the merchandise by the carrier. Small articles may be returned to us by post. For bulkier products, we can provide you with the address and phone number of the carriers that we work with. Contact: globstor@globstor.com Please note: the right to return an item will only be accepted if the products are in their original condition and complete (original packing, with possible accessories, and documentation). Any products that are returned incomplete, spoiled, damaged or dirty shall not be accepted. All returns should be sent to the following address: BDF Douineau, 3 chemin du Rotin, 44450 Divatte sur Loire, FRANCE Together with: The return number you were sent The sale invoice Your surname, first name, address and telephone number On receipt of the return package, we will check the products returned in order to determine whether they satisfy our return conditions. As soon as the return has been approved, you will receive a message offering Either an exchange for an identical product Or an exchange for another product of a similar value according to availability. Or a refund

11.3. Refund Upon receipt of the package back, we proceed to the control of returned products to determine if they meet the conditions of return. When the return is approved, you receive a message offering: - Exchange for an identical product - Exchange for another product of similar value within the limits of our stocks - Refund: BDF Douineau will refund by check or bank transfer within 30 days from the day when the right has been exercised.


12.1. The products marketed by BDF Douineau carry: The legal warranty against hidden defects, The legal guarantee of conformity, as provided in sections 1641 and 1649 of the French Civil Code. FRENCH CIVIL CODE Section 1641 The seller must guarantee in respect of hidden defects of the product sold which make it unfit for the purpose for which it was intended, or which so diminish this use, the buyer would not have acquired, or would have paid a lower price if he had known. Section 1649 Action arising from latent defects must be brought by the purchaser within two years from the discovery of the defect. FRENCH CONSUMMER CODE Article L211=4 The seller must deliver goods in conformity with the contract and is responsible for any lack of conformity which exists on the issue. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under its responsibility. Article L211=5 To comply with the contract, the property must: 1- Be suitable for the purpose usually associated with such a product and where appropriate: - Fit the description given by the seller and possess the qualities that have been presented the buyer as a sample or model; - The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2 Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and which the latter agreed. Article L211=12 The action resulting from the lack of conformity is effective within two years from delivery date of the goods.

12.2. In case of failure preventing normal use of the product delivered by BDF Douineau, the Customer may return the defective item along with a copy of the invoice, warranty card and return number obtained in accordance with the procedure detailed in section 11.1.

12.3. The Customer may request BDF Douineau either: - The delivery of a product identical to the one ordered, subject to availability - To deliver a quality product and price parity, subject to availability; - Refund of product price on the date of the order within 30 (thirty) days of request.


13.1. BDF Douineau will not be liable for breach of contract: - In case of force majeure, blocking of telecommunications networks, strike, national emergency or local, bad weather without this list is not exhaustive, and - In case of fault of the customer - The unpredictable and irresistible action of a third player of the contract.

13.2. BDF Douineau cannot be held responsible for any consequences resulting from the improper use of products sold on the Site.


14.1. Personal data

14.1.1. BDF Douineau collects and stores information about the customer, individual, forming personal data. This data is stored in an internal database.

14.1.2. Subject to the Client's formalized agreement in the creation of his account, the latter BDF Douineau will send newsletters and promotional emails offering news, destocking offers, exclusives, bargains...

14.1.3. At any time, the Customer may request not to receive e-mails, or by clicking on the link provided for this purpose in email or by logging onto the client area, or by sending an email to Customer Service at following address: bdf@bdf-douineau.com

14.1.4. If the Customer has explicitly agreed upon registration on the Site, BDF Douineau and its contractual partners may send information through accurate and timely promotional campaigns.

14.1.5. With each purchase, the Customer may object to disclosure to third parties for use by its coordinates BDF Douineau operations described above.

14.1.6. Pursuant to Law No. 78-17 "Informatique et Libertés" of January 6, 1978, the Customer has a permanent right to access and rectify all personal data provided to BDF Douineau.  

14.2. Cookies

14.2.1. As part of the consultation or use of the Site, BDF Douineau may retain certain data concerning the Customer, for the purposes of the proper functioning of the services offered as well as for statistical purposes.

14.2.2. Enabling this feature is not necessary to visit the Site.


15.1. The name was submitted by BDF Douineau as a Community trade mark and registered under No. 04 3299141 dated June 23, 2004.

15.2. The Brand BDF Douineau and globstor.com domain name, regional or thematic derivatives, are protected names owned by BDF Douineau.

15.3. Any use of the term BDF Douineau is prohibited without the prior written permission of BDF Douineau. 15.4. Sites and their contents are protected under the Code of intellectual property, particularly copyright and trademark.

15.5. Under the Code of Intellectual Property and, more generally, international treaties and agreements containing provisions on the protection of copyright, the Customer agrees not to reproduce even partially, sell, distribute, transmit, distribute, adapt , modify, publish, in full or partially, in any form whatsoever presentation or organization of the Sites without the prior written BDF Douineau authorization.

15.6. Any violation of the rights and obligations listed above constitutes an infringement of intellectual property rights of BDF Douineau.


16.1. Access to all or part of the Site may be suspended or deleted upon BDF Douineau decision in cases of force majeure, computer problems or technical difficulties related to the structure of telecommunications networks, blocking networks of telecommunications, strike, a state of emergency national or local, bad weather without this list is not exhaustive.

16.2. Similarly, access to the Site may be interrupted for maintenance reasons.

16.3. The Website is subject to changes and developments including the level of functionality at any time and without notice of any kind and without the Customer can invoke any prejudice.


17.1. These general terms and conditions and any contract hereunder are subject to French law.

17.2. Any dispute concerning the validity, interpretation and / or execution of these and any contract with a merchant or a corporation is subject to the jurisdiction of the Courts of Nantes.


Website publication Director: Xavier Douineau Operating Company: BDF Douineau SAS, au capital social de 80 020 Euros, immatriculée au RCS de Nantes sous le numéro 381 166 768 00030 et dont le siège social est 3 Chemin du rotin 44450 Divatte sur Loire - France

VAT Number: FR 05 381 166 768
Customer Service Phone Number: (+33) 240 036 850